Iron Bluff Electric (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you contact us, request a quote, use our website, or communicate with us by phone or text message (SMS).
01Who We Are
Proudly serving La Crosse, Onalaska, Sparta, Tomah, Black River Falls and surrounding areas.
02Information We Collect
We only collect the information we need to provide our electrical services, which may include:
- Your name, phone number, and email address
- Your service address and details about the work you need
- Service history, quotes, invoices, and job notes
- Messages you send us by phone, text, email, or through our website forms
- Basic website usage data (such as browser type and pages visited) collected through cookies or similar tools
03How We Use Your Information
- Scheduling, confirming, and following up on appointments
- Sending quotes, estimates, invoices, and payment receipts
- Providing job updates, arrival notifications, and customer support
- Managing your customer account and service records
- Improving our services and website
04Text Messaging (SMS)
When you provide your mobile phone number and agree to receive texts, you may receive messages from Iron Bluff Electric related to your service, such as appointment reminders and confirmations, arrival notices, quotes and invoices, job updates, payment reminders, and replies to your questions. We may occasionally send service follow-ups or promotional messages only if you have agreed to receive them.
Message frequency varies based on your service needs, typically a few messages per job. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any service.
Reply STOP to any message to unsubscribe. You’ll receive one final confirmation text. Reply START to resubscribe.
Reply HELP to any message, call (608) 799-5976, or email taren@ironbluffelectric.com.
Carriers are not liable for delayed or undelivered messages.
06How We Store & Protect Your Information
We store your information using secure, industry-standard systems. Access is restricted to authorized team members who need it to serve you, and we use safeguards such as password-protected accounts and encrypted connections. While no method of storage or transmission is 100% secure, we take reasonable steps to protect your information.
We keep your information only as long as needed to provide services, maintain business and warranty records, and meet legal obligations.
07Your Rights & Choices
- Access or update: Ask us to review or correct the information we have about you.
- Delete: Request that we delete your information, unless we are required to keep it for legal or business record purposes.
- Opt out: Reply STOP to texts, or ask us to stop emails or calls at any time.
To make a request, contact us at taren@ironbluffelectric.com or (608) 799-5976.
09Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
10Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Questions about your privacy?
Contact Iron Bluff Electric. We’re happy to help.